Refund policy

Refunds will not be given for "change of mind". Please choose carefully .

All products at Serenity for Exhausted Mums are handpicked or handmade with love.

Although we try our best, we understand some of our items are fragile and fractures may occur during transit. We offer a 48hr notification policy on damaged products. Please email us with a photo as soon as you see the damaged product to receive instructions on how to make an exchange.

serenityforexhaustedmums@gmail.com

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at serenityforexhaustedmums@gmail.com.  

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at serenityforexhaustedmums@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
No exchanges for "Change of Mind" will be accepted

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at serenityforexhaustedmums@gmail.com.